Handwoven Jute Crossbody Bag - Artisanal Multicolour Design

Thank you for choosing JKASTA for your shopping needs. Our Shipping Policy outlines the terms and conditions regarding the shipment of products ordered from our website. Please read this policy carefully to understand how shipping is handled.

1. Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
• Processing times may vary during peak seasons or due to unforeseen circumstances. Any delays will be communicated promptly.

2. Shipping Methods:

• Jkasta offers various shipping options at checkout, including standard and expedited services.
• Shipping costs are calculated based on the selected shipping method, destination, and the weight of the items in your order.

3. Estimated Delivery Times:

• Estimated delivery times are provided at the checkout and are based on the selected shipping method and destination.
• Delays may occur due to customs processing, weather conditions, or other unforeseen events.
• Minimum delivery time 7 days and the Maximum is 20 days from checkout

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track the status of your order by entering the provided tracking number on our website or the courier's tracking portal.

5. Customs and Duties:

• International orders may be subject to customs duties, taxes, or fees levied by the destination country. These charges are the responsibility of the customer.

6. Address Accuracy:

• It is the responsibility of the customer to provide accurate and complete shipping information. Jkasta is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Shipping Partners:

• Jkasta partners with reputable shipping carriers to ensure reliable and timely delivery. However, we are not responsible for the actions or performance of our shipping partners.

8. Lost or Stolen Packages:

• Jkasta is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please ensure a secure delivery location.

9. Contact Information:

• For any questions or concerns regarding shipping, please contact our customer support team at jkasta.support@gmail.com

Thank you for choosing Jkasta. We appreciate your business and hope you enjoy your shopping experience with us!

JKASTA

At JKASTA, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your ladies' or gents' bag, we offer a straightforward return and refund process. Please read the following policy to understand how we handle returns, refunds, and exchanges.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Condition of the Product:
• The item must be unused, in its original condition, and with all tags and packaging intact.
• The item should not show signs of wear or damage.
• For bags, ensure that no scuffs, stains, or any other signs of usage are present.
• Return Window:
• Returns must be initiated within 7 days of receiving your order. After this period, we will not be able to offer a return, exchange, or refund.
• Exclusions:
• Personalized, custom-made, or final-sale items cannot be returned or exchanged.
• Items purchased during special sales, promotions, or clearance events may have different return policies.

2. How to Initiate a Return

If your purchase meets the eligibility criteria, follow these steps to initiate a return:

• Step 1: Contact Us:
• Email us at support.jkasta@gmail.com or use the "Contact Us" form on our website to notify us of your intent to return the item.
• Provide your order number, a description of the item(s) you are returning, and the reason for the return.
• Step 2: Return Authorization:
• Once we receive your return request, we will process it and send you a Return Authorization (RA) number.
• This number must be included in your return package to ensure smooth processing.
• Step 3: Packaging Your Return:
• Carefully package the item(s) in the original packaging (if available). The product should be secure to avoid damage during return shipping.
• Clearly mark the RA number on the package.
• Step 4: Shipping Your Return:
• You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

3. Refund Process

Once we receive and inspect the returned item(s), we will process your refund. The following guidelines apply:

• Refund Method:
• Refunds will be issued to the original payment method used for the purchase.
• If you used a credit or debit card, the refund may take 7 business days to appear on your statement, depending on your card issuer’s policies.
• If you paid via PayPal or other digital wallets, the refund will be processed to the same account.
• Refund Amount:
• We will refund the purchase price of the returned item(s), excluding the original shipping and handling fees, unless the return is due to a defective or incorrect item.
• Any applicable taxes will be refunded, but restocking fees (if applicable) will be deducted from the refund amount.
• Partial Refunds:
• In cases where the item has been used or is not in its original condition (e.g., it has been damaged or altered), we reserve the right to issue a partial refund, depending on the condition of the returned item.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange your item for a different color, size, or style, we recommend that you return the original item following the process outlined above and place a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please follow these steps:

• Step 1: Notify Us:
• Contact us within 7 days of receiving the item to report the issue. Please provide your order number and a detailed description of the issue, along with photographs of the defective or incorrect item.
• Step 2: Return Authorization:
• We will provide you with a pre-paid return shipping label and a Return Authorization (RA) number.
• Step 3: Return Shipping:
• Use the pre-paid shipping label to return the item to us at no cost. The item should be securely packaged to avoid any further damage.
• Refund or Replacement:
• Once we receive the defective or incorrect item, we will issue a full refund to your original payment method, or we can send you a replacement product (if available), based on your preference.

6. Restocking Fees

In some cases, a restocking fee may apply. This will be clearly communicated to you before you initiate a return. Restocking fees are generally applied to items that are returned in a condition that is not in line with our return policy (e.g., damaged items or items without the original packaging). The fee will be deducted from your refund amount.

7. International Returns

For international orders, the return process is similar to domestic orders. However, please note the following:

• Return Shipping Costs:
• International customers are responsible for the return shipping costs.
• Customs and Duties:
• Any customs duties, taxes, or import fees associated with the return are the responsibility of the customer. We recommend checking with your local customs office before initiating a return to understand any additional fees.
• Refund Processing:
• Refunds for international returns may take longer to process due to varying international banking systems.

8. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Bank or Payment Provider:
• There may be a delay in the refund processing through your bank or payment provider. Please contact them directly if the refund has not appeared in your account after the stated processing time.
• Contact Us:
• If you have followed the above steps and still haven’t received your refund, please contact us at [Contact Email], and we will assist you in tracking your refund.

9. Contact Us

If you have any questions or need further assistance with our Return & Refund Policy, please contact us:

• Email: support.jkasta@gmail.com
• We strive to ensure your satisfaction with every purchase and are here to assist with any issues that may arise.

At Jkasta, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit and shop on our e-commerce website for ladies' and gents' bags. Please take a moment to read through this policy to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of personal information when you use our website:

• Personal Identification Information:
• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (credit/debit card details, PayPal information, etc.)
• Non-personal Identification Information:
• Browser type and version
• Device information (such as IP address, device type, operating system)
• Browsing behavior (pages visited, search queries)
• Cookies and tracking information (for providing a personalized shopping experience)
• Payment Information:
• When making a purchase, we collect the necessary payment details. We do not store your full payment card information. All payment transactions are processed securely by trusted third-party providers.

2. How We Use Your Information

The information we collect from you helps us provide a better shopping experience and manage our website efficiently. We use your data for the following purposes:

• Order Fulfillment and Delivery:
• To process your orders, confirm transactions, and deliver your purchased items (ladies' and gents' bags) to your specified address.
• Customer Service:
• To communicate with you regarding your orders, returns, exchanges, and other inquiries.
• Marketing and Promotions:
• To send you information about promotions, sales, product updates, or newsletters (if you have opted in). You can opt-out of these communications at any time.
• Improvement of Services:
• To analyze your usage of our website and improve our product offerings, user experience, and functionality of the website.
• Compliance with Legal Obligations:
• To comply with legal requirements and ensure the security of your personal information.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, provide personalized content, and analyze website usage. Cookies are small data files stored on your device that help us track your activity and preferences.

You have the option to disable cookies in your browser settings, but please note that doing so may affect your ability to use certain features of our website.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners or service providers who assist us in operating our business, such as:

• Payment Processors:
• Third-party payment gateways to process your transactions securely.
• Shipping Providers:
• We share your shipping details with delivery companies to ensure timely order fulfillment.
• Service Providers:
• Third-party companies may help us with website hosting, data storage, marketing, and analytics. These parties are obligated to keep your information confidential.

We may also disclose your information if required by law or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement a range of security measures to protect your personal data. All sensitive information, including payment details, is transmitted using secure socket layer (SSL) technology. Our website is hosted on secure servers, and we follow industry best practices to maintain the security of your information.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the right to:

• Access your data: You can request access to the personal information we hold about you.
• Update or correct your data: You can update or correct your personal information at any time.
• Opt-out of marketing communications: You can opt-out of receiving marketing emails or promotional content by following the unsubscribe instructions in each email or contacting us directly.
• Delete your data: In certain circumstances, you can request that we delete your personal data from our systems.

To exercise any of these rights, please contact us at support.jkasta@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated or controlled by Jkasta, and we are not responsible for their content, privacy practices, or policies. We encourage you to read the privacy policies of these third-party sites before providing them with any personal information.

8. Children's Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We recommend that you periodically review this policy to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

• Email: support.jkasta@gmail.com